30 Day Returns - Our Policy
Returning an item
We take great pride in the quality and workmanship of our merchandise and want you to be completely satisfied with your purchase from PreciousJewels UK. If, however, for any reason you wish to return your purchase, we will gladly refund, replace, or exchange any unworn item(s) within 30* days of delivery date.
We accept refunds or exchanges of pierced items in original packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.
Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk.
Please make sure that you return all packaging and reports issued and supplied with the item together with the item. Please make sure that everything is in pristine condition, in order to facilitate a credit. In the event of damage to the packaging or reports we will refund less the cost of the damage.
We would recommend that you return the item to us using Royal Mail Special Delivery PRE 1PM, as this has proven to be the most efficient and reliable way to send these items in the post. However we cannot be held responsible for loss or damage while it is in transit back to our offices.
Upon receipt of you item please allow up to 3 working days for us to inspect the item returned and to issue you with a credit.
If you would like to exchange this item for another one, please contact prior to dispatch so that we can organise it for you.Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund.
Note: Some products are not covered by the returns policy, these are listed below:
- Engraved products: Jewellery which has been engraved either by Precious Jewels UK or another jeweller.
- Bespoke items
- Any item which has been worn and is not in a resalable condition.
- Any item which has been re-sized; either by Precious Jewels UK or another jeweller.